Why Should Your Business be Transparent With Your Call Center Candidates?

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By: Brian Telfer At least one half of the respondents in a recent employer survey said hiring and holding onto talent is their top business challenge. This outcome might be a result of the communication disconnect between employers and applicants. The necessity for a more transparent talent sourcing and hiring process is obvious, particularly with… Read more »

What Costs More: Temporary Help or Overtime?

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If your business is seasonal in nature or experiencing a large influx of production, the management team will have to decide if having the existing staff work overtime or hiring on temporary help is the way to go. Both routes have advantages and disadvantages. A company‚Äôs decision should be based on its own needs and… Read more »