Why Should Your Business be Transparent With Your Call Center Candidates?

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By: Brian Telfer At least one half of the respondents in a recent employer survey said hiring and holding onto talent is their top business challenge. This outcome might be a result of the communication disconnect between employers and applicants. The necessity for a more transparent talent sourcing and hiring process is obvious, particularly with… Read more »

Working in a Call Center? Use These Tips to Boost Your Productivity!

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  When it comes to being more productive, you’ve likely seen many of the same suggestions: Stop continuously checking email, use do-to lists and get a full night’s sleep. While those ideas can cause a positive change, they’re repeated so often they now go in one ear and out the other. Here are a few… Read more »