What Do You Customers Really Want? (And How Can You Give Them What They Really Need?)

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Today‚Äôs consumers expect more from retailers and their expectations are informing interactions up and down the supply chain, from contract negotiation to the use of new technologies. By and large, today’s customers expect free (or low cost) shipping, ability to track a shipment and the possibility of next day or same day delivery. Simply put,… Read more »