Why Should Your Business be Transparent With Your Call Center Candidates?

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By: Brian Telfer At least one half of the respondents in a recent employer survey said hiring and holding onto talent is their top business challenge. This outcome might be a result of the communication disconnect between employers and applicants. The necessity for a more transparent talent sourcing and hiring process is obvious, particularly with… Read more »

Tips for Building Leadership in a Call Center Setting

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  You might fancy yourself a leader of men and women, and even have a position of authority, but simply having confidence and a title won’t always lead to your ideas getting traction with your team. In order to get people to follow your lead, you need to exhibit the qualities of a leader. People… Read more »