3 Tips to Prepare for Cold and Flu Season in Your Call Center

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With the cold and flu season normally running from November to April, the time is now for employers to prepare their staff members and minimize the risk to their health. As employers found out during the H1N1 flu pandemic of 2009, it’s crucial to get ready for the greater risk of illness. The Centers for… Read more »

Why Should Your Business be Transparent With Your Call Center Candidates?

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By: Brian Telfer At least one half of the respondents in a recent employer survey said hiring and holding onto talent is their top business challenge. This outcome might be a result of the communication disconnect between employers and applicants. The necessity for a more transparent talent sourcing and hiring process is obvious, particularly with… Read more »

Tips for Building Leadership in a Call Center Setting

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  You might fancy yourself a leader of men and women, and even have a position of authority, but simply having confidence and a title won’t always lead to your ideas getting traction with your team. In order to get people to follow your lead, you need to exhibit the qualities of a leader. People… Read more »