When it comes to being more productive, you’ve likely seen many of the same suggestions: Stop continuously checking email, use do-to lists and get a full night’s sleep. While those ideas can cause a positive change, they’re repeated so often they now go in one ear and out the other. Here are a few… Read more »
In a recent survey by the magazine Inc., business leaders said it wasn’t working long hours or having a high skill level that made someone invaluable – it was their personality. The survey included more than 500 professionals, 78 percent of those who said a great personality puts an employee above the rest of the… Read more »
You might fancy yourself a leader of men and women, and even have a position of authority, but simply having confidence and a title won’t always lead to your ideas getting traction with your team. In order to get people to follow your lead, you need to exhibit the qualities of a leader. People… Read more »
Finding success working in a call center requires strong time management skills. You must be able to make decisions that maximize the productivity of yourself, your team and your company. Thankfully, there are a few techniques that can lead to good time management skills for call center professionals, with practice over time. Prioritize what matters… Read more »