Call center employees are the face, or rather the voice, of your company. They are central to your company’s customer service and sales efforts. When your call center team is highly effective, it lifts up every other department of your company. Since the typical call center job doesn’t require advanced degrees or highly technical skills, the quality of… Read more »
Studies have revealed that establishing specific and demanding goals for staff members results in superior performance; however, simply setting goals as a matter, of course, isn’t good enough. For goals to lead to higher productivity, there ought to be the connective tissue between the goals of the company, those of teams within the company and… Read more »
Something about the calendar flipping from December to January causes us to want to make changes in our lives. For those in management, New Year’s resolutions should include adopting better management habits. Books on management can be a great resource for those looking to adopt better management habits for 2020. Consider the following management books,… Read more »
While employers may not like to admit it, there’s a good chance of habitual drug use finding its way into their workforce. It’s essential for employers to acknowledge this very real possibility, be aware of the signs and have policies in place to address employee drug use. When employees have problems with addiction, it can… Read more »
By Steven R. Drexel, President and CEO of Cornerstone Staffing Solutions, Inc. Overview On Friday, December 6, the Bureau of Labor Statistics (“BLS”) released its monthly summary of labor market activity covering November 2019. The report was very well received with an impressive 266,000 net new jobs created. This far exceeded virtually anyone’s expectations… Read more »
In the staffing world, ‘markup’ refers to the percentage added to a candidate’s pay rate that the company charges its client. As an example, if a temporary employee/associate is paid $10 per hour and the markup is 50 percent, then the client is charged $15 per hour. Profit always carries a weight, but with each… Read more »
Given the highly competitive nature of the current labor market, keeping your company fully staffed is a massive challenge right now. Because it is a less costly to retain existing staff than it is to hire and train new staff members, it makes a great deal of sense invest in staff retention efforts. Maintaining competitive… Read more »
For many companies, particularly small businesses, payroll can be a complex and time-intensive task, as payroll processes might include anything from figuring out wages and tax withholdings to updating vacation and deducting employee-contributed benefit payments. Due to the fact that payroll can be so complex, many companies use a third-party service provider. In most cases,… Read more »
Although some business owners cringe at the idea, mandatory minimum wages are on the rise, and the resulting upward pressure is pushing employers to pay more al the way up and down their entire corporate structure. Furthermore, with the labor market being as tight as it is – workers are in a position to demand… Read more »
The holiday season is almost upon us, and this is usually the time when we start to show thanks to one another. But it’s really shouldn’t be that way. We ought to be thinking about showing gratitude all year round, especially in the workplace. The idea of gratitude as a pillar of corporate culture is… Read more »